Customer Service

12321 External Platform Case Handling Process Optimising Complaint Processing with RPA Automation  Key Solution: Robotic Process Automation (RPA) Challenge Manual Data Handling: Customer service staff must log into the 12321 external platform to manually retrieve and process complaint data, a process that is both time-consuming and highly prone to errors and omissions. Timeliness Constraints: With […]

DCM Case Assignment Optimising DCM Case Assignment with RPA  Key Solution: Robotic Process Automation (RPA) Challenge Large Data Volume: The manual process involves processing a high volume of call cases, which must be queried, exported, and allocated by various categories—making it time-consuming and labour-intensive. Timeliness Issues: The current manual system hinders business processing frequency and

Collection of Complaints Enhancing Complaint Collection Efficiency with RPA  Key Solution: Robotic Process Automation (RPA) Challenge Data Overload and Repetition: The manual process of collecting complaint data from the 12321 external website involves handling large volumes of data with high repeatability, making it time-consuming and labour-intensive. Timeliness Issues: Delays in processing complaints, particularly those received