Order Processing
Streamlining Order Processing with RPA Automation
Key Solution: Robotic Process Automation (RPA)
Challenge
Heterogeneous Order Formats: Customers use various systems (e.g., POS and EDI) with differing data formats and operational methods, forcing employees to manually enter order data into the company system.
Labour Intensive and Error-Prone: The manual input process is time-consuming, increases labour costs, and is susceptible to human errors.
Solution
RPA bots automatically download Purchase Order (PO) and EDI data, convert the data into the required format, and enter it into the system. This automation integrates order processing with inventory deduction, delivery, and production instructions, thereby reducing labour costs, enhancing efficiency, and effectively eliminating human errors.
Before Implementation:
- Employees manually enter order data from various systems with inconsistent formats, leading to errors.
- High labour costs due to extensive manual data entry across multiple platforms.
- Slow, inefficient processing that can delay inventory and production operations.
- Manual entry increases the risk of mistakes, affecting order integrity and downstream processes.
After Implementation:
- RPA automatically retrieves, converts, and inputs order data, ensuring uniformity and accuracy.
- Significant cost savings as automation reduces the need for manual intervention.
- Rapid processing that seamlessly integrates with inventory, delivery, and production systems.
- Automation minimises errors, ensuring reliable, error-free order processing.
Impact
100% Accuracy
80% Efficiency
90% Reduced Operational Risk